Frequently Asked Questions

What is your return policy?
We accept returns within 30 days of purchase for unused and unopened items. Please ensure the product is in its original packaging. For more details, visit our Returns page at loversdildos.com.

How long does shipping take?
Standard shipping typically takes 3-5 business days within the US. Expedited options are available at checkout for faster delivery.

Do you offer international shipping?
Yes, we ship to select countries. Shipping times and fees vary depending on the destination. Check loversdildos.com for more information.

Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your data. All transactions are processed securely.

How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your package directly on our website.

What if my item is damaged or defective?
Contact our customer service team immediately. We’ll gladly replace or refund defective items.

Do you offer discreet packaging?
Yes, all orders are shipped in plain, unmarked packaging for privacy.

Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. After that, changes may not be possible.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

How do I care for my products?
Follow the cleaning instructions included with your purchase. Proper care ensures longevity and hygiene.

Do you have a loyalty program?
Yes! Join our loyalty program to earn points on every purchase. Sign up at loversdildos.com.

Where can I find product guides?
Visit our Guides section at loversdildos.com for tips and tutorials.

How do I contact customer service?
Reach out via the contact form on our website. Our team is happy to assist you.

Are your products body-safe?
All our products are made from high-quality, body-safe materials. Check product descriptions for details.

Do you offer gift cards?
Yes! Gift cards are available for purchase and can be redeemed at loversdildos.com.

What if I have an issue not listed here?
Visit our Help Center at loversdildos.com for additional support. We’re here to help!